About DELBRIDGE RACING
Vision
To be a successful and growing syndicator who is acknowledged as continually improving the thoroughbred racing experience for our customers.
Mission
To provide high quality thoroughbred racing service that ensures our customers value their participation in the Australian Racing Industry.
Services
Delbridge Racing has been established to ensure our customers are provided with the full range of racing services. The syndication business is managed by Mark Leo and by partnering with selected trainers and bloodstock agents we are able to offer the full range of services that will ensure your successful and enjoyable participation in Australia’s world class racing industry.
You, as our customer and owner of racehorses, can relax and enjoy your racing experience without needing to worry about the day-to-day tasks that are necessary to put your horse on the track.
The services we offer include:
- Horse Selection
- Breaking-in
- Training
- Pre-Training
- Agistment
- Syndicate Management
- Syndication
Values
The successes of Delbridge Racing depend on many factors – racehorse selection & preparation, hard work and commitment, continually meeting your needs and of course the odd bit of luck.
A key feature of our approach and what we consider will be fundamental to our success will be the values that we display in all aspects of our interaction with you and the participants in the racing industry – customers, horses, partners and suppliers.
These values will govern all our business interactions and will ensure that people understand our ethos and assist in differentiating Delbridge Racing from the rest.
Our core values are:
- Horse Welfare
- Customer First
- Trust
- Integrity
- Honesty
- Transparency
- Communicative
- Share success
- Enjoyment
- Advocacy
Communication
Delbridge Racing recognises that our customers are our most important assets. Our commitment is to strive for the highest quality communication to our customers. We have developed a set of communication principles that will govern our communication with our owners.
Content – Detailed information on horse performance & syndicate progress
Accuracy – Timely and up to date information
Speed – as soon as we know, you know
Medium – We will utilise all forms for communication to inform our owners
Email – regular updates, especially when horse in work and racing
Phone – syndicate manager & trainer available by phone
Face to Face – Organise opportunity to meet trainer
Internet – Regular updates on internet
Entertainment
A key texture of our communication approach will be to offer opportunities to interact with your syndicate manager, trainer, staff and fellow syndicate members. We will provide syndicate members this opportunity through a number of ways, including:
- Advising training dates for key gallops to attend track work
- Organise social days and race day functions
- Organise viewing and inspection of horses
- stable visit for syndicate members, family and friends to tour of the facilities and inspection of horses.
